• Cannot Find Wd External Hard Drive Windows 10
• Can T Find Wd External Hard Drive
• Wd External Drive Not Working

1. Hi, the issue is the WD Backup unable to detect the drive. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. HowAboutMe July 11, 2020, 2:41pm #10 Hew, the WD Backup Does work on a Win10 system.
2. Removable disk drives—either USB flash drives or external hard drives—should be easy to use. But in some cases, you may connect your drive to PS4 and find the external hard drive isn’t showing up/not recognized. There’re several reasons that cause PS4 external hard drive not recognized or showing up.

Summary :

Sometimes, you might find that some files are not showing up in the external hard drive. In the following contents, we will discuss about the possible causes and solutions, as well as an effective and reliable way to recover data for the external hard drive.

The WD DLG shows the total capacity of the drive, not the remaining free one so this doesn't mean the data is gone. Could you please navigate to Disk Management and see how the drive is seen there. If you post a screenshot of it it would be even more helpful. Can you see the drive on another computer?

Problem – Files Not Showing in External Hard Drive

Although external hard drives have brought as great convenience in daily life and work, there are chances that they might fail to display some of their files or even seem to have lost them completely, despite the disk capacity in disk properties being shown as utilized.

You will be able to tell that it is indeed your files utilizing that space in the external drive if you have a general impression of how much space your data occupies.

But here is the problem - people sometimes find their files not showing in external hard drive and get anxious; they are afraid of losing the important files forever. What is really happening when this issue is present? Can you fix it or rescue the missing data here?

I will answer those questions for you. Now, let's start with rescuing files missing from external hard drive with MiniTool Power Data Recovery.

When data recovery is done, I will explain the possible causes for files not showing problem and then give corresponding solutions. In the last section, I am going to help you know more about the external hard drive you use.

Recover Data from External Hard Drive

When you finally discover that some files are missing from external hard drive or even a partition in it is damaged/lost, you must conduct data recovery on external hard drive right away.

In this case, please stop writing any new data into the external hard drive and then follow the operations below to recover data with MiniTool Power Data Recovery easily. This software will light the hope of data recovery as long as the external hard drive is not physically damaged.

3 Steps to Recover Data from External Hard Drive

When you find that some useful files not showing in external hard drive are actually lost, please adopt MiniTool Power Data Recovery immediately.

Then, follow this tutorial to recover data.

Step 1: connect the external hard drive to computer. Launch MiniTool Power Data Recovery, and then choose Hard Disk Drive.

Step 2: select the target external hard drive from the right side and click on the Scan button.

Cannot Find Wd External Hard Drive Windows 10

Step 3: during the scan, you can see more and more files being found by the software. Now, you can browse them one by one to check the ones you need and then choose a safe location to store them by pressing the “Save” button. After that, click on the OK button to confirm your selection. Soon, the data you choose will be recovered to the appointed location.

Please note that if you’re using the trial edition, you’ll see the following interface that prevents you from saving any of the found files.

When you can confirm that all data you need are recovered successfully to another device and all the existing files have been backed up, you can choose to format the external hard drive in order to use it again. Additionally, you may follow the methods given below to try to fix the current external drive.

How to fix when external hard drive stops working?

A relatively comprehensive analysis & fix plan about external hard drive not working issue are given here to help people get out of trouble.

Why Can't See Files in External Hard Drive & How to Solve

I find files missing from external hard drive become a frequently discussed issue in many forums. So there must be some ideas that catch the point.

Based on this, I decide to make a list of the possible reasons and useful suggestions for users to refer to. Here, I have summarized 4 main causes as well as the solutions in Windows 7 through internet searching and actual operations.

4 Causes That Can Be Fixed Directly in Windows

1. The files are hidden.
2. There are file system errors.
3. The “CheckedValue” is suffering from virus infection.
4. The mirror image in memory is damaged.

Possible cause 1 – the files are hidden.

Sometimes, the files are not really missing from external hard drive; they’re just hidden and not being shown. Here are 4 solutions to unhide them.

Solution 1:

1. Type cmd to the search box and press Enter.
2. Right click on the exe and select Run as administrator.
3. Input DIR/A x:-s (x refers to the drive letter of your external hard drive). The meaning of this command is: list the non-system files in x: drive.
4. If this command returns nothing, it means your folder has been marked as protected system files, and then you can refer to the second solution.

Solution 2: check whether the files are endowed with system property.

1. Run control folders, or go to Control Panel and Appearance and Personalization.
2. You can see the window Folder Options.
3. In view tab, check show hidden files, folders, and drives and uncheck Hide protected operating system files (Recommended).
4. Then check whether the files/folders are there.

Solution 3:

1. If your files keep missing from the external hard d drive, run cmd and press Enter key.
2. Then, if the hard drive letter is O:, you should enter this command: attrib -h -r -s /s /d o:*.*.
3. Finally, check if the real files will be showed.

Solution 4:

If all solutions above failed, try the following process which is most complex:

1. Run cmd.
2. Type the location of the external hard drive. Example: 'd:', 'e:', 'f:', etc.
3. Type dir /ah. You will now see the files/folders with hidden attributes.
4. Type attrib [name of file/folder] -r -a -s -h.
5. You should repeatedly type dir /ah after un-hiding some files/folders so you know if the files/folders are now appearing or hiding.
6. Finally check your external hard drives, all data should be there.

Please note:

• If you're going to unhide files, you should type the whole name plus the expanded-name. Example for file named party: attrib party.jpg -r -a -s -h.
• If you have folder names with 6 characters or more, type the first 6 characters followed by '~1'. Example for folder named birthday: attrib birthd~1 -r -a -s -h.

Possible cause 2 – there are file system errors.

In some cases, the files may be not showing in external hard drive because the file system is corrupted or because it doesn't contain a recognized file system. At this time, you had better recover data from external hard drive firstly.

Here's how to confirm:

1. Right click on the external hard drive.
2. Choose Properties.
3. Select Tools tab and click on the Check now button.
4. Check Automatically fix file system errors from the pop-up window.
5. Click on the Start button to begin and wait for the process.

Possible cause 3 – “CheckedValue” is suffering from virus infection.

Here’s how to fix:

1. Run Regedit.
2. Then, follow this route in Registry Editor: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerAdvancedFolderHiddenSHOWAL.
3. Check whether the data value of CheckedValue is 1.
4. If NOT, delete CheckedValue, create a new DWOR in the blank and rename it as CheckedValue. After that, modify the value data as 1.

Possible cause 4 – the mirror image in memory is damaged.

Sometimes the mirror image in memory is damaged and the operating system does not respond a timely refresh, which happens by chance.

How to fix: restart the computer and then reconnect the external hard drive to check if the actual files are shown.

That's all for the solutions. In fact, each solution has helped many users get rid of files not showing in external hard drive problem, and I also hope they are helpful for you.

2 Cases for Missing Files from External Hard Drive

But what's the real story? How exactly did they disappear? These kinds of questions are all over the internet. The following mentioned examples are just a drop in the bucket.

Case 1:

I have a problem with my external hard disk. I saved some school documents on my drive. When I got to the school computer to copy my home task, then I noticed all my folders went missing, except ones that are not in folder. I still have my used memory, but can't see my folders. Please help me!shegzy4 from Makeuseof

Case 2:

Hey guys I have a problem with my external hard drive ... 2 days ago I've bought a new laptop and when I plugged my hard drive into it to install some games I found that it doesn't contain anything except 2 files. Also it shows 900 GB used space and this means that my old files are still there. So please help me return them back because I need them. By the way I've tried showing hidden folders and everything in folder options.Sarooo from Tomshardware

Faced with such confusion, most users behave like ants on hot bricks, while some users skillfully find that if they try to type the path or address of a specific folder, it opens. However, typically you have stored large numbers of files and folders in the external hard drive and you cannot remember all names of folders…So any better idea?

Learn More about External Hard Drive

Different from internal hard drive, an external hard drive is a portable storage device that can be attached to a computer via USB, eSATA, or Firewire. External hard drives typically have high storage capacities and are often used to back up computers.

Having our videos, pictures and other large files copied to an external hard drive is a safe way to back up things. Besides, external hard drive is always acting as a data storage medium and transmission medium, thus you don't have to carry on computers with you everywhere.

External Hard Drive Becomes a Necessity in Modern Life

External hard drive enjoys many advantages when compared to other storage devices, so they are getting more and more closely to our daily life. Today people are accustomed to bring an external hard drive with us in case of data transmission, such as to deal with working paper between office and home.

By using external hard drive, you can avoid the network requirement, the uploading and downloading process, and time. But, if your families share one computer with you at home, there will be a big risk of data loss. So backing up important data to external hard drive becomes a wise choice.

During the process of using external hard drives, you will inevitably encounter some difficulties, 'external hard drive doesn’t appear in My Computer' and 'files not shown in external hard drive'. I have laid my emphasis on the second issue in this post.

Characteristics That Make External Hard Drive Popular

External hard drives usually have the following advantages in common:

• Small volume: an external hard drive is usually several inches in size, such as 2.5 inches, 3.5 inches in common.
• Large capacity: external hard drives always adopt large capacity and the unit is always Terabyte.
• High speed: external hard drive connected via Firewire usually works at high speed, which makes it rather easy to transfer data between computer and external hard drives.
• Portability: since external hard drives have small volume, it is available to carry them everywhere.
• Easy to use: external hard drive is very easy to handle. It can be applied in both Windows & Mac and will be automatically detected in a few seconds. Then you can use it like internal hard drive.
• Lower cost per GB: the price of external hard drive is getting lower and lower due to proven technique. Normally you only spend several cents per GB on an external hard drive.

Bottom Line

I have noticed 'files not showing in external hard drive' is a frequently asked question in many forums. Therefore, in this post I have summarized almost all feasible solutions for users who have got a headache on this issue.

Remember, external hard drives today have become indispensable medium for us to deal with data backup, privacy protection, data transmission, and so on, so you need to pay more attention to the operations you have made during the usage to avoid unnecessary trouble.

What's more? Once something unlucky happens and leads to serious data loss, you should stop all operations and turn to reliable solutions quickly, so as to ensure the largest possibility for data recovery.

Files Not Showing in External Hard Drive FAQ

1. Open File Explorer the way you like.
2. Select View from the menu bar.
3. Click Options and choose Change folder and search options.
4. Go to the View tab and look for the Advanced settings area.
5. Check Show hidden files, folders, and drives and click OK.

Summary: WD My Passport for Mac is not showing up Mac? Follow the tutorial in this article to fix WD My Passport not working issue and recover data from unrecognized WD My Passport.

Everything has flaws. At times, WD My Passport won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD hard drive's light is on but not working. Even worse, it may become unreadable on your Mac. In either way, your important data on this drive will become inaccessible.

If the WD My Passport is not showing up on Mac desktop, Finder or Disk Utility after connecting to your Mac, how to find it and make it work? If you can't see files from WD external hard drive on Mac, how to access data? You'll get answers here.

Troubleshoot WD My Passport not showing up on Mac issue

As mentioned above, malfunctioned USB port or Mac computer, the broken USB cable and some hardware problems can also make WD My Passport not showing up. You can do some basic checks to troubleshoot whether this issue is resulted from those factors.

• Safely remove the WD My Passport and reconnect it to the USB port. Try quickly plug and slowly plug, sometimes it just works for no reason
• Check whether the USB cable or USB port is bad by connecting other hard drives to this USB port or cable and see if that makes a difference.
• Reboot your Mac computer to see if your WD My Passport drive is not showing up in Disk Utility/Finder or not.
• Connect the WD My Passport to another Mac computer or Windows PC, which will find out if it is the incompatible file system of the drive that makes this WD My Passport undetectable.

How to fix WD My Passport not showing up on Mac issue?

If the WD My Passport for Mac still does not work or not show up on Mac after the basic checks, go ahead to try out the solutions as below to make it show up on Mac.

Solution 1: Check Finder Preferences

Can T Find Wd External Hard Drive

If your WD My Passport is not showing up in Finder and desktop, it's possible that the configuration of the Finder Preferences is stopping your WD My Passport drive showing up. In other words, you didn't allow the connected hard drives showing up in the Finder or on the desktop.

Now, follow the guide below to set Finder Preferences and make the WD My Passport for Mac show up in Finder or on the desktop.

• 1. Go to Finder > Preferences > General tab.
• 2. Tick the 'External disks' option to show the WD My Passport for Mac on the desktop.
• 3. Go to Sidebar tab, tick 'External disks' under 'Devices' to show your WD My Passport for Mac in Finder.

Solution 2: Check My Passport for Mac in Disk Utility

If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not.

When checking WD My Passport in Disk Utility, you could have two results:

1. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting.

2. Your WD hard drive is not recognized, so it's not showing up in Disk Utility at all.

Here, we'll show you solutions to case 1.

Method 1: Mount WD My Passport for Mac in Disk Utility manually

Sometimes, hard drives cannot be automatically mounted in Disk Utility, even though Mac has detected the hard drive. So it's possible that you'll see the WD My Passport for Mac drive not mounting in Disk Utility. In this situation, you can manually mount the hard drive.

Wd External Drive Not Working

• 1. Go to Applications > Utilities > Disk Utility.
• 2. Click 'Show All Devices' in View option at the left corner of Disk Utility.
• 3. Select your WD My Passport for Mac drive from the left sidebar and click the Mount button on the top of Disk Utility window.

Instead, you can also click on the mount icon beside the drive to mount it immediately.

Method 2: Repair WD My Passport for Mac drive with First Aid

If you can't mount the WD My Passport for Mac manually, there should be some file system problems in this drive. But don't worry. There is a native repair tool called First Aid in your Mac computer's Disk Utility, which is able to analyze and repair basic hard drive problems especially with file systems and catalogs, extends, volume bit maps. You can follow the instructions to fix this problem.

• 1. Go to Disk Utility.
• 2. Select the WD My Passport for Mac.
• 3. Click First Aid on the top of the Disk Utility window.
• 4. Click Done when the reparation finishes.

Solution 3: Erase/Reformat My Passport for Mac

If First Aid was unable to fix the errors in the WD My Passport, which is quite common, the file system of this drive could be seriously corrupted and you have to fix the WD My Passport for Mac not showing up on Mac problem by reformatting.

The situation is, reformatting will assign a new file system but will erase your data on this drive as well. To avoid the loss of important data, please make sure you have a backup copy of data. Without a backup? It's not necessarily the end of the world. You can at first recover lost data from the WD My Passport for Mac with professional Mac data recovery software, like iBoysoft Data Recovery for Mac.

iBoysoft Data Recovery for Mac is free hard drive data recovery software for Mac that is able to recover deleted files on Mac, recover lost data from formatted, inaccessible, corrupted, unmountable, unreadable hard drives, USB flash drives, SD cards, memory cards, etc. It's compatible with macOS Big Sur 11/Catalina 10.15/Mojave 10.14/High Sierra/Sierra 10.12 and Mac OS X 10.11/10.10/10.9/10.8/10.7, on both Intel- and M1-based Macs

Recover lost data from My Passport for Mac with iBoysoft Data Recovery for Mac

• 1. Download and install iBoysoft Data Recovery for Mac on Mac.
• 2. Launch iBoysoft Data Recovery for Mac.
• 3. Select My Passport for Mac and click 'Next' button to scan all data on this drive.
• 4. Preview the searching results, choose files you need, and click 'Recover' to get them back.

Reformat My Passport for Mac in Disk Utility

After recovering data from this drive, you can now courageously proceed to erase your WD My Passport for Mac drive with no fuss.

• 1. Go to Disk Utility.
• 2. Select the WD My Passport for Mac drive in the left sidebar.
• 3. Click Erase on the top of the Disk Utility window.
• 4. Complete the information for your drive (such as new format, partition scheme, and so on) and click Erase.

What to do if the WD My Passport drive is not recognized/detected?

If My Passport for Mac hard drive is not showing up in Disk Utility at all, it means the WD hard drive is not recognized. Very probably, your My Passport for Mac may have some hardware problems. It's better to send it to a local reparation center.

Understanding why My Passport drive not showing up on Mac

Sometimes, an external hard drive not showing up on Mac just because the USB cable or the USB port on your Mac is bad. In addition, the following reasons may also lead to WD My Passport for Mac not showing up or not working.

• Recent macOS update issue
• System failure
• Virus infection
• Motherboard issue
• WD My Passport drive damage or corruption

Bonus Maintenance Tips for WD My Passport drives for Mac

Apparently, most hard drive not showing up issues are caused by unsafe ejection and sudden power outrage. In order to maintain your WD My Passport for Mac in good condition, you should pay attention to:

• Make sure that your WD My Passport doesn't become physically damaged.
• Always safely and properly eject the WD My Passport for Mac drive after using it.
• Don't just unplug the USB cable, on the contrary, unmount your drive by right-clicking (control-click) on the icon on the Desktop or in the Finder and choose Eject.
• Properly use WD software like WD Drive Utilities, WD Backup software ( to back up important files to your My Passport drive), and WD Discovery ( to organize and share your files to the My Passport drive to backup your online social life).