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Dec 22, 2020 • Filed to: Answer Hard Drive Problems • Proven solutions

WD Elements 2TB Hard Drive not working on TV? By BrionyMae Jan 18, 2016 3:57AM PST My old Seagate 2TB hard drive broke recently so I bought a WD Elements 2TB to replace it. I have a Dell Studio XPS Desktop with a 2.8 GHz Intel Core i7 Processor, 8 GB RAM, running Windows 7 Home Premium 64-bit. I have a WD Elements SE 1 TB external hard drive that is intermittently not recognized. By this I mean that when I run Windows Explorer sometimes it does not show up under Computer with a drive letter. It doesn't show up at all.

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Have you ever met the above-described scenario before? While your Seagate, Western Digital, PS4, or Buffalo external hard drive connected to the Windows or Mac computer, the device did not show up. The situation will erode your calmness especially when you have extremely important files in the unrecognized external hard drive. How to fix external hard drive not recognized? Don't worry, this article will provide you step-by-step instructions on how to get the problem settled.

Why Does Your PC Not Recognize External Hard Drive?

You might wonders why your Windows or Mac computer does not recognize the external hard drive. And this problem can be caused by some partition issues:

• The external hard drive partition gets damaged.
• The file system is crashed.
• the drive errors occur in Windows or Mac computers.
• The USB port is dead.

You can try to connect the hard drive to another computer or connect it with other USB ports. If all the methods do not work, you can follow the article tutorial to fix the external hard drive not recognized on Windows or Mac computer, and you can recover lost data from an external hard drive with Recoverit Data Recovery.

How to Fix External Hard Drive Not Recognized on Windows?

If you want to solve your external hard drive not recognized on Windows 7, Windows 10 efficiently, it is advised that you conduct a problem diagnosis. Only when you know the specific reason why your external hard drive not showing up, can you settle it case by case. If you are not sure of the cause, just follow the guide to eliminate the causes one by one and get the issue done.

Step 1 Make Sure Your USB Port Is Dead or Not

You might be plugging in the USB cable in a dead USB port. Unplug your external hard drive and plugin it into another USB port. Now, see if it is present there in the My Computer window. If not, follow step 2.

Step 2 Find Your External Hard Drive Partition in Disk Management Windows

Now, look for the external drive in the Disk Management window. To begin with, press Windows+R to arouse the Run interface. Type diskmgmt. msc to open the Disk Management window, where you can find your drive even if it is not recognized because of no partition. If you cannot find the drive in the Disk Management window then you can go for step 3.

Step 3 Check It Is Computer or Hard Drive Default

By plugging in another USB port or finding the hard drive in the Disk Management interface, still, you cannot get the issue settled. Then there might be any problem with your Windows computer. Connect it to another computer, and follow step 1 to step 3 to check the external drive is recognized or not. If the drive still not shows up on another Windows computer, there must be something wrong with the drive, otherwise follow step 4.

Step 4 Find out The Problematic Hard Drive

To further diagnose a driver problem, press Windows+R and type 'devmgmt.msc' to expand Disk Drives. Look for a device having a yellow exclamation mark, which indicates a problematic hard driver. Now, right-click on the problematic device and read the error message after selecting properties. This issue can resolve in the following two ways:

• Click on the update driver button for installing updated drivers.
• Uninstall the driver and restart your computer. After restarting, the Windows will automatically reinstall and reconfigure the driver.

Now, plug in the external hard drive again or follow step 5 if the drive is still not recognized.

Step 5 Does Partition or Format Cause Hard Drive not Show Up?

Partitioning and formatting can also lead to the external not recognized issue. Partitioning can be fixed through Windows Disk Management tools. To create a new partition, just click the Unallocated Space and select New Simple Volume. You can create a new partition by following onscreen instructions.

Sometimes, your hard drive is formatted by the ext4 file system of Linux, NTFS file system, HFS Plus file system, or FAT32 file system, which is not recognized by your Windows. You can reformat the external hard drive through Windows to solve the issue. For this purpose, right-click on the partition, select Format, and then select the file system. Please kindly get noted! it is important and necessary you backup all your files on other systems before proceeding with 'format instruction', otherwise all your files will be wiped.

How to Fix External Hard Drive Not Recognized on Mac

Mac computer also detects an external drive automatically. If it doesn't, follow these steps:

Step 1 Look for Your External Hard Drive in 'Finder' Interface

First of all, click on File, and then press the New Finder window. Now, look for the hard drive below the Remote Disk.

Step 2 Make Sure the External Hard Drive Is Properly Connected to Mac

If the external drive is not there, make sure that the USB cable is properly plugged in. It is advised you can change another USB port to have a try.

Step 3 Open 'Disk Utility' to Mount The External Hard Drive on Mac

Sometimes, the drive is connected but not mounted. To mount a drive, open Disk Utility and look for the external hard drive in the list. If it is there, click on the Mounting button. Then open a Finder window to see if the drive is mounted or not.

Step 4 Ensure Enough Power for The Drive

If you still cannot find it in the Finder, it is supposed that the drive does not enough power. A single USB port can only provide 5V. In that case, use a USB cable with two USB connections. One is for the external hard drive and the other is for Mac. Therefore, It can supply the power required by the external hard drive.

These steps for fixing an external hard drive not recognized on Windows and Mac are suitable for external hard drives of all capacities and manufacturers. And for your convenience, here also attaches the Wondershare Recoverit tutorial on how to fix the external hard drive not showing up. However, if still the issue is not resolved, you can avail of professional help.

Video Tutorial on How to Fix External Hard Drive Not Showing Up

A Professional External Hard Drive Data Recovery Software

After fixing the hard drive that is not recognized on Windows and Mac, you might want to get your data back. Here We introduce a professional external hard drive data recovery software - Wondershare Recoverit to you. Also, its operation steps are clearly listed to help you recover your hard drive data effectively and efficiently.

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It is trusted by over 5 million global users

It can save your files, photos, videos, audios, etc

It is able to recover data from any Mac or Windows system

Steps on How to Recover Data from External Hard Drive

Download and install Recoverit Data Recovery on your computer. Launch Recoverit to your Windows or Mac computers. Then follow the next step to perform external hard drive data recovery on a Windows or Mac computer.

Step 1. Select The External Hard Drive

Connect your external hard drive to the computer, select it while the disk is detected on the program.

Step 2. Scan The Hard Drive

The external hard drive recovery software will start scanning the device to search the lost files.

Step 3. Preview And Recover The Files

In minutes, all recovered files will display. You can preview photos, videos, music, word, excel, ppt, pdf, etc. Select your files and click the Recover button to restore them.

When the external hard drive gets damaged, you can try to fix it with the solution mentioned above. Also, get your data back with Wondershare Recoverit in three simple steps. Download and try it for now.

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Summary :

Sometimes, when you connect an external hard drive to your computer, you may find it fails to show up. The external hard drive not showing up problem occurs frequently on Windows PC or Mac, and it could lead to data loss.

There are some useful fixes to the external hard drive not detected on Windows 10. Please read this page offered by MiniTool to know how to access the drive without data loss.

External Hard Drive Not Showing Up PC

Whether you're plugging in a new hard drive or an old one to your computer, it is possible that you can't see it. Some people even reported that the external hard drive is showing up in devices but not in my computer. This is not a rare issue; it has ever happened to many people and will be happening to more.

What are the possible causes for external hard drive not showing up on computer issue?

• Insufficient power supply
• Lack of drive letter
• Outdated drivers
• File system issues
• Partition problems
• Dead USB port
• …

In the following content, I’ll mainly discuss external hard drive not showing up/recognized on Windows 10 in 2 different situations. After that, I’ll tell you what do I do if my hard drive is not detected.

External Hard Drive Not Showing Up in File Explorer

Seagate external hard drive not showing up.

I know there are a million posts about this issue, but I haven't come across one that fixed my issue and I really don't want to have to shell out a ton of money recovering my data. Running Windows 10 on an Asus K55N and connecting a Seagate Free Agent Go Flex Desk 2TB external drive. When I connect the drive, it shows in Disk Management and the Safely Remove Hardware icon, but I can't get it to populate in File Explorer. I have not tested on another computer, but I have tested with a different USB cable and was able to connect two other external drives. I did the trial of the Seagate Recovery Suite and was able to see all my files listed, I was just hoping to not have to pay to recover the data (if that's what it boils down to, so be it).- said Corey_23 on Tom’s Hardware Forum

It’s easy to find that an external hard drive doesn't appear in File Explorer after you connected it to a Windows 10 computer. You should go to open Windows Disk Management to check whether your disk shows up there. If you find the external hard disk showing up in Disk Management as unallocated/not initialized/offline, it would be easy to fix the external hard drive not recognized problem. This is what people described as external hard disk detected but not showing in My Computer.

Please read Recover Data From Disk Shows As Unknown Without Damaging It to learn how to fix this.

External Hard Drive Wd Elements Not Recognized Full

External Hard Drive Not Showing Up in Disk Management

WD external hard drive not recognized Windows 10.

Case 1:

I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. It doesn't show up in My computer, Device Manager or Disk Management. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. The drive works fine on my other computer. It has the WD Unlocker Software built in.- posted by Lagnaetti on Windows 10 Forums, Drivers and Hardware

Obviously, Lagnaetti finds that his external hard drive is not being detected by My computer, Device Manager or even Disk Management. He wants to know how to fix the external hard disk not detected issue. In fact, there are some cases in which an external hard drive doesn't show up due to it being broken physically. Yet, there are still chances that the unrecognized hard disk can be repaired.

In addition, there are also some people who said their PS4 external hard drive is not recognized or Xbox One external hard drive is not detected/not showing up. I suggest that they connect the external hard drive to the computer and check.

How Do I Get Windows 10 to Recognize My External Hard Drive

1. Change a USB port.
2. Check the drive in Disk Management.
3. Run the Troubleshooter.
4. Update/uninstall/roll back driver.
5. Reinstall USB controllers.
6. Enable legacy USB support in BIOS.
7. Update system to the latest version.
8. Disable USB selective suspend setting.
9. Update motherboard chipset drivers.
10. Fix the system built-in drivers.
11. Kill virus on the computer and external drive.

There are many useful workarounds for fixing the external hard drive not being detected in Windows 10 (how to repair hard disk not detected in Windows 7 is basically the same).

Method 1: Change a USB Port

The most direct reason why an external hard drive is not detected by computer is a broken USB port. You should try to connect the hard drive via another USB port or on another computer. If the USB device not recognized problem is solved, it is the USB port that should be blamed.

Additionally, the USB drive not showing up Windows 10 may also occur when the power supply of a USB port is not sufficient. In this case, I advise you not to use USB hubs because some of them are not able to provide enough power supply to the external hard drive.

Method 2: Check & Fix the Drive in Disk Management

External Hard Drive Wd Elements Not Recognized Free

Sometimes, an external hard drive not showing in Windows Explorer could appear in Disk Management. How to open Disk Management:

1. Press Windows + X keys.
2. Click on Disk Management option from the pop-up menu.

What prevents a drive from showing up:

• External hard drive Unallocated
• External hard drive Not Initialized
• External hard drive Offline
• No drive letter

How to fix the problem in the above 4 cases:

Case 1: create a new volume.

1. Right click on the unallocated space.
2. Choose New Simple Volume (or other volume types you need).
3. Click on the Next button in the New Simple Volume Wizard Welcome window.
4. Specify the volume size and click Next.
5. Finish Assign Drive Letter or Path and click Next.
6. Finish Format Partition and click Next.
7. Click on the Finish button in the New Simple Volume Wizard Completing window.
8. Wait for the operation to complete.

Watch how to Create Partition with MiniTool Partition Wizard.

Case 2: Initialize Disk:

1. Right click on the unknown, Not Initialised disk.
2. Choose Initialise Disk from the context menu.
3. Choose a partition style from MBR and GPT and click on the OK button to confirm.
4. Wait for the operation to complete.

Use MiniTool Partition Wizard to Initialize to MBR Disk or Initialize to GPT Disk.

Case 3: set Online:

1. Right click on the disk which shows Offline.
2. Choose Online from the pop-up menu.
3. Wait a second.

Case 4: Change Drive Letter and Paths:

1. Right click on the disk partition which has no drive letter.
2. Choose Change Drive Letter and Paths from the context menu.
3. Click on the Add button in the pop-up window.
4. Assign a drive letter to the partition and click OK to confirm.
5. Wait a second.

Change Drive Letter more easily with MiniTool Partition Wizard.

Do you want to recover your files from external hard drive not detected? If yes, please read the following tutorial.

How to recover files from external hard drive not detected?

Step 1: download MiniTool Power Data Recovery. Then, install and launch it.

Step 2: Choose Removable Disk Drive from the main window and select the external hard drive.

Step 3: click on the Scan button to scan the selected external hard drive.

Step 4: browse the scan results during the scan. Alternatively, you can wait until the end of the scan and then select the files you want to restore.

Step 5: press the Save button and choose another drive with enough free space to store the recovered files.

Step 6: press the OK button to confirm the selection and start external hard drive file recovery.

At last, you can check the recovered files to put an end to the recovery work.

Please read this page if your external hard drive seems dead and you need to recover important data from it:

If you are stuck in finding ways to recover files from dead external hard drive efficiently, this passage will be very helpful.

Method 3: Run Troubleshooter

For USB device not recognized in Windows, there is a useful tool to help: Hardware and Device Troubleshooter.

How to run Hardware and Device Troubleshooter:

1. Open Settings the way you like.
2. Choose Update and Security from Windows Settings panel.
3. Go to the Troubleshoot tab.
4. Scroll down to choose Hardware and Devices from the right pane.
5. Click on the Run the Troubleshooter button.
6. Wait for the detecting to complete.
7. Once the scan is completed, Windows will list the found issues.
8. You should choose the issue you want to fix and click Next.

Method 4: Fix Device Driver Problems

You can open Device Manager to check and fix the issue.

1. Press Start + X keys on the keyboard.
2. Choose Device Manager from the pop-up menu.
3. Expand Disk drives option.
4. Right click on the problematic drive.
5. Choose from Update driver, Uninstall device and Properties.
6. Finish the rest steps by looking at system prompt.

• The Update driver feature helps to fix the USB drive not recognized problem due to a corrupted/outdated device driver.
• The Uninstall device feature is used to uninstall your USB external hard drive with the issue. After that, you should remove the USB device from the computer and then reconnect it after at least 1 minute. This is useful when your USB driver has become unstable or corrupt.
• The Properties feature will help you further diagnose the problem by looking at the error Besides, you can choose to Roll Back Driver by shifting to Driver tab after clicking Properties.

Method 5: Reinstall USB Controllers

Also, you should open Device Manager using the above method or other ways you like. Then, finish the following steps:

1. Find and expand Universal Serial Bus controllers.
2. Right click on a device and choose Uninstall device from the context menu.
3. Click on the Uninstall button in the pop-up window.
4. Repeat step 2 and step 3 to uninstall all devices under Universal Serial Bus controllers.
5. Restart your computer and Windows will install the USB controllers automatically.

Method 6: Enable Legacy USB Support

Sometimes, you may find your hard disk not detected in BIOS. This may be caused by the disabled Legacy USB Support.

How to enable USB support:

1. Restart your PC.
2. Press the corresponding button to enter the BIOS utility.
3. Shift to Advanced tab.
4. Choose USB Configuration.
5. Select Legacy USB Support and set it to be Enabled.
6. Exit and save changes.

It’s not an easy task to recover data from a hard disk that is not detected in BIOS especially when the disk is an internal one. The good news is MiniTool Power Data Recovery bootable edition provides an easy way to recover data when the PC won’t start. As for how to recover data from undetected internal hard disk step by step, please read:

If you’re stuck in the data recovery from corrupted internal hard disk, the solutions and software provided here will be of great help.

Method 7: Install the Latest Windows Updates

This method has the same functionality as the Update driver.

1. Type Windows Update into the Cortana search box.
2. Select Check for updates from the Best match.
3. Click on the Check for updates button and wait.
4. Finish the rest operations according to prompts.

If you find some files get lost after Windows Update, please use MiniTool Power Data Recovery to recover data at once.

Method 8: Disable USB Selective Suspend Setting

1. Type power plan into the Cortana search box.
2. Select Choose a power plan from the search result.
3. Click Change plan settings next to the plan used currently.
4. Click Change advanced power settings.
5. Find USB settings and click on the + button to expand it.
6. Click on the + button to expand USB selective suspend setting.
7. Change Setting to be Disabled.
8. Click on the Apply button to confirm and click on the OK button to close.

Method 9: Install the Latest Chipset Drivers for Motherboard

1. Look for the documentation of your computer to find the name of the motherboard manufacturer.
2. Visit the website of the manufacturer.
3. Find the drivers proper for your motherboard and install it on your computer.

Method 10: Repair the System Built-in Drivers

• Press F8 or another button to enter the safe mode during the boot process; select restart or shut down the computer and power on it later to enter the normal mode (to repair the registry).
• If the problem persists, please enter safe mode again to choose System Restore in order to restore your system to an earlier point when there’s no such problem.
• If the problem persists, please use the system disk to repair; open the command prompt, enter SFC / scannow, press Enter and insert the original system disk to repair the system
• If the problem persists, please set the CD-ROM as the first boot device in the BIOS; then, insert the system installation disc and press R key to select repair installation.
• If the problem still persists, I advise you to reinstall your OS.

Method 11: Run Anti-virus Program

If your PC is attacked by virus, unfortunately, any external hard drive connected to this PC will be affected. The virus may cause the external hard drive not showing issue. Please run anti-virus software to kill the virus and get Windows 10 to recognize your external hard drive.

RECOMMENDATION:

To recover data from virus infected external hard drive, you can try using MiniTool Power Data Recovery because of its excellent performance, high security, and simple operations. How to recover files after virus attack:

I feel glad to share solutions with users to help them recover files deleted by virus attack quickly and safely.

How to Fix: External Hard Disk Detected But Not Opening

There are also some people saying that their external hard drive could be detected by Windows, but can't be opened. The most direct reason is the file system problem.

When the file system of your hard drive is not supported by Windows, you won’t be able to access the drive. For instance, Windows gives no support for the ext4 file system (designed for Linux) and the HFS + file system (designed for Mac).

After clicking on the drive, you’ll be asked to format the disk before you can use it.

• If you choose Format, you should know that all your data saved here will be lost.
• If you choose Cancel, you will see the message: The volume does not contain a recognized file system.

Wd My Book Not Recognized

Actually, themost common causes are:

• The file system is damaged.
• The file system is not supported.
• The drive becomes RAW.
• The parameter is incorrect.
• The file or directory is corrupted and unreadable.
• …

2 Methods for Solving External Hard Disk Detected But Not Opening

1. Run CHKDSK in Command Prompt.
2. Reformat the drive by using MiniTool Partition Wizard.

There are two useful methods for fixing the external hard drive detected but not opening error: run CHKDSK and format the drive.

Method 1: run CHKDSK.

1. Type cmd into the Cortana search box on the taskbar (what if Windows 10 taskbar is not working?).
2. Right click on Command Prompt from the search result.
3. Choose Run as administrator from the context menu.
4. Choose Yes in the User Account Control window.
5. Type chkdsk /r * (* stands for the drive letter) and press Enter.
6. Wait for the stages to complete.

Method 2: format the drive.

1. Launch MiniTool Partition Wizard.
2. Select the drive with an unsupported file system.
3. Choose Partition from the menu bar and choose Format from the submenu.
4. Choose NTFS or FAT32 as the new file system.
5. Click on the OK button to confirm.
6. Press the Apply button in the main software window.
7. Choose Yes in the pop-up window to apply pending changes.
8. Wait for operations to complete.
9. Click on the OK button in the Successful window.

Click to see Format Partition Tutorial.

Conclusion

Though it may seem strange, it is not a rare problem that the external hard drive is not showing up/recognized/detected. There are many factors that could lead to this problem. When you find that your external hard drive is not showing up in your computer, please use the methods mentioned above to help your computer recognize the hard drive. You can also refer to this post to learn how to recover data from your external hard drive in different ways.

External Hard Drive Not Showing Up FAQ